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Avaya 3000.3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Networking and Call Routing | - Voice networking configuration
|
| System Installation and Configuration | - Deployment and administration
|
| Applications and Messaging | - Communication applications deployment
|
| SME Solution Design | - Designing Avaya SME communication solutions
|
| Customer Requirements Analysis | - Business and technical requirements gathering
|
| Maintenance and Troubleshooting | - Operational support and diagnostics
|
| IP Office Hardware | - Hardware components and interfaces
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records.
Which voicemail action type is needed to configure this?
A) Miscellaneous Action
B) Database Action
C) Condition Action
D) Configuration Action
2. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.
A) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
B) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
C) ''Agent1''cannot be used as a name for a CCR agent.
D) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
3. What does "IMAP support" mean in the IP Office UMS service?
A) A user can receive voicemail messages to their Outlook, Outlook Express and /or Lotus Notes programs running on their PC.
B) All messages are forwarded to a user e-mail account and deleted on their telephone.
C) A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
D) A user can receive voicemail messages only using MS Outlook.
E) A user can see/listen to voicemail messages via Web browser.
4. A customer wants to implement a converged solution with the IP Office and VoiceMail Prol. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files , and receive voice mail notifications when a massage is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?
A) Outcalling
B) Voicemail Pro with IMS
C) Unified Messaging
D) Message Manager
E) Voicemail Pro with UMS
5. Which Windows command is used to determine which ports the server is currently using?
A) show ports
B) netstat -an
C) portqry
D) ipconfig /displaydns
E) netsh interface dump
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: E | Question # 5 Answer: B |
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