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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Administration and Support | - System administration tasks
|
| Workforce Optimization and Analytics | - Reporting and analytics
|
| Avaya Workforce Engagement Overview | - Core concepts of Workforce Engagement (WEM) solutions
|
| Recording and Quality Management | - Call recording configuration and management
|
Avaya Workforce Engagement Support Certified Sample Questions:
1. The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment What is the first step for setting up the screen recording process?
A) Create a Member Group
B) Create a LAN Data Source
C) Add Employee IDs
D) Create Workgroups andworkstations
2. Which three are capabilities and customer impacts of using Avaya Workforce Engagement? (Choose three)
A) It can optimize the workforce.
B) It can provide expert agent selection distribution.
C) It can enrich interactions.
D) It can generate real time reports.
E) It can improve processes.
3. A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer's responsibility?
A) Configure the recorder server roles
B) Set up the server, Including VM settings, NICs and disks
C) Verify the server using the SR validation
D) Install WFO software and any required hotfixes
4. You are assigning Archive server roles in the Framework Enterprise Manager Which server role provides all Access to the Archive Database?
A) Content Server
B) Interaction Applications
C) Archive database
D) Central Archive
5. Which three statements about the Avaya Workforce Engagement server definition are true? (Choose three)
A) The server can be hosted on several diferent hardware types
B) SQL Server must be installed on this server
C) The same hardware can be used for multiple severs
D) The server is located in the desktop zone
E) Two or more physical servers can have the same installed platform
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,C,E | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A,B,E |
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