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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center Architecture Overview | - Avaya Aura Contact Center components
|
| Topic 2: Solution Design Requirements | - Business requirement analysis
|
| Topic 3: System Integration | - CRM and third-party systems
|
| Topic 4: Operations and Maintenance | - Troubleshooting and optimization
|
Avaya Aura® Contact Center Solution Design Sample Questions:
1. Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?
A) Physical Entry-Level Server
B) VMware High-End Server
C) VMware Mid-Range Server
D) Physical Mid-Range Server
2. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?
A) Avaya IX™ Workspaces
B) Avaya Breeze® Platform
C) Avaya Control Manager
D) Avaya IX™ Workforce Engagement
3. An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)
A) Call by Call Display
B) Bill Board collection
C) Supervisor Chart
D) Agent Maps
4. The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?
A) Customer name
B) IP Address
C) Host ID
D) MAC Address
5. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?
A) The salaries of the executives In the meeting
B) The design diagram for discussion with customer
C) The Avaya solutions and services Avaya could offer
D) The model numbers of the existing contact center equipment
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C,D | Question # 4 Answer: D | Question # 5 Answer: D |
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