When you complete this course, you will be able to demonstrate the overall skills tested on the Cisco 500-450 exam, including:
- Effective use of the system tools to troubleshoot and track a call within a call flow
- Proficiency with a move, add, change of the IVR environment of UCCE counting MicroApp and VXML solution scripting.
- Advanced proficiency with the change, add, move of the ACD/PBX environment of UCCE
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Cisco 500-450 Exam Certification Details:
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Exam Code | 500-450 UCCEIS |
| Sample Questions | Cisco 500-450 Sample Questions |
| Recommended Training | Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0 Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 |
| Duration | 75 minutes |
| Exam Name | Implementing and Supporting Cisco Unified Contact Center Enterprise |
| Number of Questions | 65-75 |
| Exam Price | $300 USD |
| Exam Registration | PEARSON VUE |
Cisco 500-450 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Administration and Maintenance | - System operations
|
| Call Routing and Dial Plan | - Routing logic and scripting
|
| UCCE Architecture and Components | - Core architecture and call flow
|
| Deployment and Configuration | - Initial setup and provisioning
|
| Troubleshooting and Optimization | - Diagnostics and issue resolution
|
| Integration and Reporting | - System integrations
|
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