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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?

A) Service level management
B) Monitoring and event management
C) Service desk
D) Continual improvement

2. Which is a purpose of the 'relationship management' practice?

A) To protect the information needed by the organization to conduct its business
B) To be the entry point and single point of contact for the service provider with all of its users
C) To identify, analyze, monitor, and continually improve links with stakeholders
D) To systematically observe services and service components

3. Which is a use of the change schedule?

A) Creating change models
B) Deciding the approval authority for changes
C) Automating the change process
D) Assigning resources to changes

4. Which describes the 'plan' value chain activity?

A) It ensures that services are delivered and supported according to agreed specifications and stakeholders' expectations
B) It ensures continual improvement of products, services, and practices across all value chain activities
C) It ensures a shared understanding of the current status and vision for all products and services across the organization
D) It ensures that service components are available when and where they are needed, and meet agreed specifications

5. Which practice includes management of workarounds and known errors?

A) Service configuration management
B) Incident management
C) Monitoring and event management
D) Problem management

Solutions: