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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. Which of these basic approaches to a software development project follows all key elements of human- centered evaluation?

A) Define requirements, develop the software, and perform acceptance test
B) Iteratively develop prototypes, perform expert reviews, and integrate found issues
C) Interview users, iteratively develop prototypes, and evaluate the software
D) Interview users, develop the software, and perform acceptance test

2. Which of the following statements about usability test plans is true?

A) It contains a schedule
B) It should contain the briefing instructions
C) It contains the results of the test sessions
D) It should be very elaborate and at least 10 pages

3. What is a usability test task?

A) A document specifying a sequence of actions for the execution of a usability test. It is used by the moderator to keep track of briefing and pre-session interview questions, usability test tasks, and post- session interview questions
B) A test session in usability testing in which a usability test participant is executing tests, moderated by a moderator and observed by a number of observers
C) A process through which information about the usability of a system is gathered in order to improve the system (known as formative evaluation) or to assess the merit or worth of a system (known as summative evaluation)
D) A usability test execution activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time

4. A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?

A) Users resist using a software product which is essential for their daily work because it lacks usability
B) Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction
C) Users buy the software product but repeatedly need to call support because they don't understand how to use it
D) Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface

Solutions: