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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. How frequently does Oracle release a new version of a product?

A) Every month
B) Once in four months
C) Once in six months
D) Once in three months

2. When an incident is opened, your customerwants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

A) Return
B) Decision
C) Workspace
D) Set Fields
E) Entry Point
F) Load

3. Your customer wants to display customized branding information in the login window. Which two options can be used?

A) Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
B) Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in thecontent pane of the login page.
C) Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
D) Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

4. A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

A) Monday 10 AM
B) Saturday 6 PM
C) Tuesday 11 AM
D) Saturday 4 PM

5. Which two components can be edited in a standard report?

A) Report headings
B) Non-selectable filters
C) Graphs
D) Schedules
E) Column headings
F) Permissions

Solutions: