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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Who can approve time reports so they can be released to CATS?

A) Territory owner
B) Nominated delegate
C) End customer
D) Reporting line manager

2. Which of the following functions can you perform using the Language Adaptation tool?

A) Translate notes entered by a user
B) Translate extension field labels
C) Translate work center and view labels
D) Translate all buttons

3. Which of the following actions are supported by the e-mail communication channel? Note: There are 2 correct answers to this question.

A) Route unkown sender e-mails to a common inbox
B) Broadcast e-mails to a group of individuals
C) Create activities from inbound e-mails
D) Create service tickets from inbound e-mails

4. Which of the following are data migration master data templates? Note: There are 3 correct answers to this question.

A) Personal addresses and contacts
B) Campaigns
C) Discount list
D) Account hierarchies
E) Business configuration

5. You want to send automatic email responses to your customer when a service advisor is assigned to an incoming complaint The email responses should use your company branding template.
Which of the following steps must you perform in SAP Cloud for customer to achieve this workflow requirement?
Note: There are 2 correct answer to this question.

A) Define the rule type as an alert
B) Define a rule for the individual Customer business object
C) Define notification placeholders
D) Define a condition for the agent field

Solutions: