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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Mobile Field Execution | - Service order execution and reporting - Mobile app usage and technician workflows |
| Topic 2: Analytics and Service Performance | - Reporting and KPIs in field service - Service optimization and insights |
| Topic 3: Integration and Configuration | - System configuration and setup basics - Integration with SAP S/4HANA and C/4HANA components |
| Topic 4: Planning and Dispatching | - Resource planning and scheduling - Dispatching and workforce optimization |
| Topic 5: Field Service Management Overview | - Core business processes in field service - SAP Field Service Management concepts and architecture |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question 1
What is the first step a technician needs to take to add a smart form within the SAP Field Service Management module app? Choose the correct answer.
A. Select whether it is mandatory
B. Select a linked object
C. Select a record form the linked object
D. Select a template
Question 2
Which activity execution stage is relevant for mobile service workflows? Choose the correct answer.
A. In dispatching
B. In execution
C. Closed
D. In planning
Question 3
What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.
A. With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
B. This feature does not help with automatic time recording
C. With this feature the dispatcher will see in the planning board in which step the technician currently is
Question 4
Your customer needs a checklist where an element repeats itself. What checklist element is used to create such functionality? Choose the correct answer.
A. Series element
B. Attachment element (with multi-attachment activated)
C. Table element (with unlimited rows)
Question 5
Which aspect of SAP field Service Management helps meet customers expectations for real time service? Choose the correct answer.
A. SAP Field Service Management Customer Self-Service
B. SAP Field Service Management Account Service
C. SAP Field Service Management Crowd Service
D. SAP Field Service Management Company
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: B,C | Question 4 Answer: A | Question 5 Answer: C |
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