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Salesforce NP-Con-102 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Analytics and Reporting	15%	- Data Insights 1. Track nonprofit impact measurements 2. Analyze fundraising and program metrics - Reporting and Dashboards 1. Build nonprofit-specific reports 2. Configure dashboards for stakeholders
Topic 2: Integration and Data Management	20%	- System Integration 1. Integrate external nonprofit systems 2. Recommend API and middleware solutions - Data Management 1. Apply data governance strategies 2. Import and cleanse nonprofit data 3. Manage duplicate records
Topic 3: Nonprofit Cloud Setup	22%	- Feature Enablement 1. Enable Nonprofit Cloud features 2. Assign permission sets and licenses - Stakeholder Management 1. Configure person accounts 2. Manage relationship objects 3. Configure address management - Program and Case Management 1. Configure program management 2. Set up case management functionality
Topic 4: Nonprofit Implementation Strategy	11%	- Implementation Project Management 1. Align implementation goals with customer outcomes 2. Manage project lifecycle activities - Nonprofit Business Processes 1. Understand business value mapping 2. Explain common nonprofit organization requirements 3. Identify nonprofit implementation strategies
Topic 5: Solution Design	32%	- Nonprofit Cloud Architecture 1. Evaluate Salesforce Nonprofit Cloud solutions 2. Assess third-party application options 3. Recommend Salesforce Platform capabilities - Business Process Alignment 1. Align nonprofit workflows with platform features 2. Map customer requirements to data models - Industries Common Features 1. Use Action Plans and Dynamic Assessments 2. Recommend OmniStudio usage 3. Configure Data Processing Engine

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

Question #1

A consultant is helping a nonprofit diagnose and address some issues they have with NPSP. The consultant sees the customer is hitting governor limit errors on a particular job. Which action should the consultant take to resolve the issue?

A. Reschedule that nightly job.
B. Decrease the batch size for that job.
C. Schedule that job to run more frequently.
D. Increase the batch size for that job.

Reveal Solution Discussion 0

Correct Answer: B 🗳️