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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Requirements Development and Management | 25% | - Requirements elicitation techniques - Requirements documentation and validation |
| Stakeholder Engagement | 20% | - Communication and collaboration strategies - Stakeholder identification and analysis |
| User Stories and Agile Practices | 15% | - Agile/Scrum collaboration with development teams - Writing effective user stories and acceptance criteria |
| Business Analysis Fundamentals | 20% | - Business process analysis and improvement - Role of a Business Analyst in Salesforce ecosystem |
| Data and Process Understanding in Salesforce | 20% | - Process mapping and optimization - Data modeling concepts in Salesforce |
Salesforce Certified Business Analyst Sample Questions:
Question 1
During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested, While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected.
What should the BA do next?
A. Present recommendations from testing to determine if improvements should be made to the underlying implementation.
B. Decompose and model the business processes, and identify testing procedures to calculate new values.
C. Run testing again, ensuring the scripts reflect expectations and business processes match functionality,
Question 2
Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of complex handoffs between teams. Service managers have been tasked with working with the operating team to improve the handoff between salesforce and internal systems. The business (BA) wants to break down the onboarding processing and sub-processes into simpler steps.
What should the BA create to engage stakeholders?
A. Universal Process Notation
B. Value Stream Map
C. Capability Model
Question 3
The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.
In which order should the BA arrange the three components of a user story?
A. As a <xyz>, I want <xyz>, so that <xyz>
B. I want <xyz>, so that <xyz>, for a <xyz>
C. I want <xyz>, as a <xyz>, so that <xyz>
Question 4
The product owner at Cloud Kicks wants to know which user stories fail user acceptance testing (UAT) and the potential impact on other successful use stories. Currently, user stories are stored in a shared spreadsheet.
What should a business analyst recommend to ensure UAT result are document security.
A. Enable history y in the shared spreadsheet.
B. Ask each tester to admit share spreadsheet.
C. Give all stakeholder the ability to edit the shared spreadsheet.
Question 5
A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views. The sales manager prefers to keep the recently viewed list as their default list. When the manager realize they are unable to modify the recently viewed list, they reach out to UC's Salesforce team for help?
What are the next steps the business analyst should take?
A. Document the desired outcome and research the impact of making a change.
B. Recommend that the user submit a ticket related to the field creation.
C. Research AppExchange solution that offer customization options.
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: A |

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