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How much does ServiceNow Certified CIS CSM costs
- Examination Fees: $400 USD
- Length of Exam: 85 min
- Examination Name: ServiceNow Certified CIS CSM
- Passing Score: 60% or higher
- Types of questions: Performance Based Questions
- No of Questions: 85 Questions
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
For more info read reference:
CIS-CSM Official Certification Site
Printable format of the PDF version
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Who should take the ServiceNow Certified CIS CSM
The Certified Implementation Specialist - Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.
ServiceNow CIS-CSM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integrations and Data Management | - Data import and transformation - Integration with external CRM/ERP systems |
| Topic 2: Workflows and Automation | - Assignment rules and routing - Flow Designer usage for CSM processes |
| Topic 3: Reporting and Performance Analytics | - Reporting for case and SLA tracking - Performance Analytics dashboards |
| Topic 4: Omni-channel and Customer Interaction | - Customer service portal configuration - Email, chat, and portal interactions |
| Topic 5: Core CSM Configuration | - Account and contact management - Case management configuration - Entitlements and SLAs |
| Topic 6: Implementation Planning and Overview | - Customer Service Management (CSM) architecture and components - Implementation methodology and best practices |
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