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The KPI Institute Certified KPI Professional Sample Questions:
1. Which of the following stakeholders should be involved in the KPI selection for a Service Level Agreement (SLA)?
A) None of the answers
B) Competitors
C) General public
D) Suppliers
2. Who is responsible for monitoring the achievement of KPI targets?
A) Data custodian
B) Strategy/Performance Manager
C) Report generator
D) KPI owner
3. How often should KPIs be reported on?
A) Live
B) Monthly
C) Quarterly
D) Depends on the nature of the report
4. Which KPI is suitable for measuring the following objective: "Improve staff competencies"?
A) Training hours (#)
B) Training budget ($)
C) Staff competencies meeting desired levels (%)
D) Staff competencies targeted through training (#)
5. Which of the following statements is not a component of a performance management system?
A) KPI documentation form
B) Dashboard
C) Organizational chart
D) Scorecard
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |

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