Certification Path
The ASQ Certified Manager of Quality/Organizational Excellence certification path includes only one CMQ-OE certification exam.
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Certification Path
Once you ace the CMQ-OE exam, you may want to gain more certificates endorsed by the same vendor. Thus, you can visit their site and find the designation that currently represents more interest for you. Just so you know, the most popular certificates by this vendor are the Certified Software Quality Engineer and the Master Black Belt.
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Reference: http://asq.org/cert/manager-of-quality
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ASQ CMQ-OE Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Organizational Leadership | 20% | - Employee Development & Engagement - Performance Measurement & Management - Strategic Planning & Deployment - Leadership Principles & Techniques - Quality Culture & Behavioral Aspects - Change Management |
| Topic 2: Management Planning & Measurement | 25% | - Project Management Fundamentals - Strategic Planning Tools (SWOT, Balanced Scorecard) - Quality Tools (QFD, CT Trees, FMEA) - Metrics & Performance Indicators (KPIs) - Business Performance & Data Analysis - Cost of Quality (COQ) Analysis - Benchmarking & Best Practices |
| Topic 3: Management & Communication | 20% | - Marketing & Customer Satisfaction - Negotiation & Conflict Resolution - Customer & Supplier Relationships - Communication Methods & Barriers - Management Skills & Styles - Presentation & Meeting Facilitation |
| Topic 4: Quality Systems Development, Implementation, and Continual Improvement | 20% | - Quality Management Systems (QMS) & Standards (ISO 9000) - Auditing (Internal, External, Supplier) - Documentation & Control - Process Improvement Methodologies (Lean, Six Sigma) - Continuous Improvement Tools (Kaizen, PDCA, Root Cause Analysis) - Risk Management & Prevention |
| Topic 5: Supply Chain Management | 15% | - Logistics & Inventory Management - Supplier Development & Quality Improvement - Supplier Selection & Evaluation - Supplier Performance & Monitoring - Outsourcing & Vendor Management |
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