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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. A potential customer in the Hospitality market is looking for a communication solution sized for hotel branches, with high-quality endpoints that will allow them to customize functionality and add their own branding.
Which of the following products will satisfy that need? (Select two.)

A) Avaya Aura
B) Avaya Vantage K165 endpoints
C) Avaya J-169 desk phones
D) Avaya IP Office TM
E) Avaya DECT-6 wireless endpoints

2. Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?

A) Live Monitor
B) Quality Management
C) Analyze module
D) Contact Recording
E) Coach and Learn

3. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Recorder Edition
B) Workforce Management
C) Quality Management Edition
D) Desktop Trigger
E) Standard Edition

4. Which of the following customer concerns would be most closely associated with the perspective of an IT Buyer? (Select two.)

A) Add secure mobility features
B) Integrate and re-use equipment l already own
C) Improve the customer experience
D) Grow my business
E) Meet the UC needs of road warrior employees

Solutions: