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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SME Communications Solution Architecture | - Platform Overview
|
| Security and Administration | - Administrative Management
|
| Applications and Services | - Communication Services
|
| Maintenance and Troubleshooting | - System Support
|
| Installation and Configuration | - System Deployment
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
A client requests VoiceMail Pro with UMS to be installed. During the installation process the option for UMS does not appear. What is the cause?
- A. The Windows account does not have permission.
- B. The server platform does not meet the requirements.
- C. The UMS service is installed automatically.
- D. The UMS licenses have not been loaded.
Correct Answer: B 🗳️
What is happening when an IP412 control unit system status light is solid red?
- A. The IP Office Professional license is not installed or is not valid.
- B. The Voice Compression Module is not installed.
- C. The Local Area Network is not connected.
- D. The .bin files are not loaded in the control unit.
Correct Answer: D 🗳️
An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
- A. The CCR Agent is not an CCR administrator.
- B. All of the CCR licenses are being used.
- C. CCR Agent is checked on the user's telephony tab.
- D. The CCR Agent is not logged into the phone.
- E. The CCR agent is in After Call Work (ACW).
Correct Answer: C 🗳️
With the release of 1.2 CCR, you now have the ability to have Wallboards. How is the number of unique Wallboard accounts determined?
- A. It is equal to the number of licensed Supervisors.
- B. It is a separately licensed feature of CCR.
- C. It is equal to the number of licensed Users.
- D. It is equal to the number of licensed Administrators.
Correct Answer: A 🗳️
CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?
- A. Queuing groups are not supported for CCR.
- B. Collective groups are not supported for CCR.
- C. The agents monitored by CCR can only be in one group.
- D. CCR must pull data from the highest numbered group of which the agent is a member.
- E. All agents in a CCR group need to have the same set type.
Correct Answer: B 🗳️
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