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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center Architecture Overview | - Deployment models
|
| Operations and Maintenance | - Monitoring and reporting
|
| System Integration | - Telephony and SIP integration
|
| Solution Design Requirements | - Business requirement analysis
|
Avaya Aura® Contact Center Solution Design Sample Questions:
In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)
- A. What Is the IVR name?
- B. What are the customer support pain points?
- C. What is the percentage of customer support Issues that are resolved In one call?
- D. Which system support click-to-call from the web?
- E. What are the agent performance reporting requirements?
Correct Answer: A,D,E 🗳️
A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.
Which application will meet the customer's requirements?
- A. Avaya Agent Desktop
- B. Avaya Control Manager
- C. Avaya Contact Center Orchestration Designer
- D. Avaya one-X® Agent Desktop
Correct Answer: A 🗳️
When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?
- A. Google Chrome 74.0 64 bit
- B. Firefox 66.0 32 bit
- C. Microsoft Edge 64 bit
- D. Microsoft Internet Explorer 11.0 32 bit
Correct Answer: D 🗳️
Refer to the exhibit.
AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?
- A. It Is anchored in the Session Manager.
- B. It Is anchored In the Media Server.
- C. It Is anchored In the Media Processing Platform.
- D. It Is anchored In the G450.
Correct Answer: A 🗳️
An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)
- A. Call by Call Display
- B. Bill Board collection
- C. Supervisor Chart
- D. Agent Maps
Correct Answer: C,D 🗳️
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