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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. Which three Avaya Contact Recorder versions are supported to be directly upgraded to Avaya Contact Recorder version 11? (Choose three)

A) Avaya NES Contact Recorder 6.5
B) Avaya Contact Recorder 10.1
C) Avaya NES Contact Recorder 7.0
D) Avaya NES Contact Recorder 6.0
E) Avaya Contact Recorder 10.0

2. A technician has installed and configured an Avaya Quality Monitoring System, and us having problems seeing the agent status on the Agent Active display window (Search and Replay > Agents).
What are three possible causes of this problem? (Choose three)

A) The station extension on which the agent is logged in, is not recorded on the Avaya Contact Recording through Bulk Recording mode.
B) Avaya Quality Monitoring Device Group does not monitor the skills extensions of the skills assigned to them.
C) The TSAPI link on the Avaya Contact Recording system is down.
D) The agents are not logged into Avaya Aura@ Communication Manager.
E) Avaya Contact Recording and Avaya Quality Monitoring do not monitor the hunt group extensions of the skills assigned to them.

3. Which two servers require a License Activation key?

A) Avaya Contact Recorder Standby
B) Avaya Contact Recorder Master
C) Avaya Contact Recorder Slave
D) Avaya Central Replay Server

4. On an Avaya Contact Recorder Master web client that is configured for CS1000, which options are available within the operations tab?

A) Quality Monitoring
B) Station Exec
C) Meeting
D) On Demand

5. Which two pre-requisites must be completed prior to installing Enterprise Reporting? (Choose two)

A) An ODBC DSN must be created for Enterprise Reporting
B) The Postgres database must already be configured
C) Quality monitoring must already be installed
D) IBM Cognos 8 must already be installed

Solutions: