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Avaya 3303 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operation & Monitoring | 20% | - Reports & Analytics
|
| System Architecture & Installation | 25% | - Installation & Configuration
|
| Maintenance & Troubleshooting | 25% | - Troubleshooting
|
| Administration & Configuration | 30% | - Agent & Supervisor Setup
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
Which two statements are accurate about configuring the Supervisor Software? (Choose two.)
- A. The Configurator needs to be started manually, the first time you run Health Manager.
- B. If the Configurator is not running, access and runitfrom the Role Editor.
- C. The Configurator is a configuration utility installed with the Health Manager application.
- D. You configure the Supervisor applications using the Configurator.
Correct Answer: C,D 🗳️
Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)
- A. Mark duplicate records as unable to be called.
- B. Retain recall configuration data set on account on consecutive day's download.
- C. Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
- D. Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
- E. Copy missing records from the prior day's calling list to the newly downloaded calling list.
Correct Answer: B,C 🗳️
A system operator states that a job ended, but the linked Job did not start. You verified that Job linking was configured correctly.
Using Avaya Proactive Contact 5.X, which three actions would you perform to investigate this problem further? (Choose three.)
- A. Run check_errors for the time range during which the original job stopped and the linked job wassupposed to start.
- B. Check the account log to seeifthe user remembered to run the record selection for the linked job.
- C. Check the mid_tier_log to see if a supervisor chose to link to a different job while the original job was running.
- D. Check the account log to see if a supervisor stopped the original job manually.
- E. Check the supervisor's cd.log file to see if the supervisor made any changes to the job while it was running.
Correct Answer: A,C,E 🗳️
Which three should you verify if a network connection error is suspected between the Avaya Proactive Contact 5.X server and the PG230RM? (Choose three.)
- A. Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the Current Internet Address).
- B. Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.
- C. Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.
- D. Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).
- E. Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive Contact server.
Correct Answer: A,C,D 🗳️
A system operator complains that Analyst reports do not show any data for yesterday. Which three actions would you take to resolve this problem? (Choose three.)
- A. Check the mo_last_status table In the database to see if data was written to the historicaldatabase yesterday.
- B. Run stop_rnts_svcs and start_mts_svcs to reset the database and its associated processes.
- C. Restore the database backup from yesterday.
- D. Check to see if a data store file was created with yesterday's date.
- E. Identify which jobs ran yesterday and locate the tran.stat file associated with each.
Correct Answer: A,D,E 🗳️
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