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Apple Macintosh Service Certification Sample Questions:

1. You must provide your identity when you use Apple's Business Conduct Helpline. You may not contact the Helpline anonymously.

A) False
B) True

2. How many conductive wraps are provided with replacement AirPort/Bluetooth cards for the MacBook Pro (13-inch, Late 2011)

A) 4
B) 3
C) 1
D) 2

3. According to Apple Technician Guides, what should be completed before performing any take-apart steps when replacing a part in any Apple product?

A) Gather all necessary tools and perform all preliminary steps.
B) Order all available service parts for the appropriate configuration of the product.
C) Lay the product on its side so it will not fall over.
D) Discharge the CRT and establish an ongoing ground.
E) Disconnect and reconnect all internal cables.

4. What type of tape do you use to keep disconnected cables out of the way when replacing logic boards in a MacBook Pro (Retina 15-inch)?

A) Kapton
B) EMI
C) Foil
D) None of the above

5. When replacing a MacBook Air (Late 2010) embedded battery, it is acceptable to flex or twist the battery pack to aid in removal.

A) False
B) True

Solutions: