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Apple 9L0-005 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting Methodology | 25% | - Systematic Fault Isolation
|
| Topic 2: Product Knowledge and Specifications | 20% | - Hardware Architecture
|
| Topic 3: Disassembly, Repair and Reassembly | 25% | - Component-Level Repair
|
| Topic 4: Software and Firmware | 15% | - Firmware Updates and Configuration
|
| Topic 5: Safety and Environmental Guidelines | 15% | - Electrical Safety
- Electrostatic Discharge (ESD) Safety
|
Apple Desktop Service Certification Sample Questions:
A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a NODE in this scenario?
- A. Ethernet cable
- B. Coaxial cable
- C. Mac mini
- D. TCP/IP
Correct Answer: C 🗳️
A customer states that she sees an error message appear when she opens her Web browser with her iMac (USB 2.0) using dial-up Internet service. The message displayed in the Web browser is "The specified server could not be found." When she attempts to access the same Web page a second time the Web page is loaded without a problem. Which of the following is the BEST explanation for what is happening?
- A. The iMac needs to warm up before it can access the Web page.
- B. The Web browser is configured to only access Web pages when reloaded.
- C. The iMac's dial-up modem is configured for extra error correction resulting in the delay.
- D. The Web browser attempted to load the page before the iMac's dial-up modem had finished connecting to the Internet Service Provider.
Correct Answer: D 🗳️
To isolate a video problem as hardware or software on a Mac mini, which of the following steps should you try FIRST?
- A. Verify the hard disk with Disk First Aid.
- B. Replace the built-in display.
- C. Reinstall the appropriate Mac OS.
- D. Start up from a known-good startup disc.
Correct Answer: D 🗳️
An eMac has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next?
- A. Connect a known-good VGA display to the eMac.
- B. Update the eMac's firmware.
- C. Replace the eMac Display/Analog Assembly.
- D. Replace the eMac logic board.
Correct Answer: A 🗳️
Examine the exhibit. Will this application launch natively on an Intel-based Mac?
- A. Yes
- B. No
Correct Answer: A 🗳️
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