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Apple OS X Yosemite Troubleshooting Sample Questions:

1. Stacey states that the light on her recently purchased Apple Wireless Keyboard continuously blinks. Which of the following best describes the issue?

A) The keyboard has low battery and the batteries need to be replaced.
B) The blinking indicates the keyboard is paired to another device.
C) The keyboard is turned on and ready to be paired with her computer.
D) The keyboard is out of range and needs to be moved closer to the device it is paired with.

2. John wants more information about backing up his data in OS X.
You inform him of Time Machine and show him how to start process at home. He is concerned that the backup will fail and he will not be able to determine if the process worked. How is John alerted to his initial backup status with Time Machine in OS X Yosemite?

A) There is a diagnostic LED on all computers that will flash when the Time Machine backup fails.
B) The computer is unusable while completing the first backup.
C) Time Machine provides Notifications of any issues that arise during the initial backup and when the first backup is complete.
D) John will have to perform a manual check of his backup in order to confirm that the backup was successful.

3. Henry has verified his Mac can run OS X Yosemite and is ready to upgrade. What should Henry do first?

A) Download OS X Yosemite from the Mac App Store.
B) Free up disk space.
C) Back up the Mac.
D) Sign in to the Mac App Store.

4. Which of the following connection interfaces for external drives are supported by Time Machine? SELECT FOUR.

A) Thunderbolt
B) USB 3.0
C) SCSI-S
D) FireWire 400/800
E) SuperDrive
F) iPad Classic in disk mode
G) P-ATA
H) USB 2.0 Drive plugged into Airport Express
I) USB 2.0

5. Your customer asks, "What version of OS X do I have to have installed on my older Mac so I can download OS X Yosemite from the App Store?" Which of the following is the correct response?

A) "To install OS X Yosemite, you will need to download a version of Mac App Store that will run on any version of OS X."
B) 'To download OS X Yosemite, you will need to have OS X Mountain Lion v10.8 installed and App Store running."
C) "To update to OS X Yosemite, you need to have Mac OS X Leopard v10.5.2 or later already installed on your Macs."
D) "To download OS X Yosemite from the App Store, you will need to have Mac OS X Snow Leopard v10.6.8 or newer installed."

Solutions: