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BBPSD Customer Service Sample Questions:

1. An organisation that has distinguished itself in the automobile market by offering free insurance and petrol for a year would claim to have a:

A) BPS.
B) USP.
C) SPU.
D) CSP.

2. Organisations need to gather information from customers if:

A) All of the above.
B) They are likely to return again.
C) They are regular customers.
D) They are not likely to return again.

3. By definition, continuous improvement means that a business is always looking for:

A) Small things that can improve the overall customer experience.
B) Better employees and more customers.
C) Continually getting better customers into the shop.
D) Ways in which the business can save money.

4. Obtaining information from customers in order to be responsive to their needs and improving the overall customer experience is known as:

A) Sales targeting.
B) Customer feedback.
C) Mystery shopping.
D) Customer responsiveness.

5. There are a number of important events in customer interactions. These are called:

A) Important customer events.
B) Key interactions.
C) Key customer exchanges.
D) Critical moments.

Solutions: