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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. Spotted Elephant Ltd is a confectionary manufacturer whose operations department is headed by Brian. Brian is looking into Total Quality Management and ways of implementing this in the factory. He is considering the introduction of Total Productive Maintenance. What would this involve?

A) business process re-engineering
B) introducing quality assurance processes for the confectionary items produced
C) servicing the machinery more frequently
D) using a pull inventory system

2. Which of the following are basic performance objectives used for day-to-day operations and ensure staff are working towards tangible achievements? Select TWO

A) operations agility
B) customer satisfaction
C) quality
D) cost

3. When processing low volumes of a product, specialisation is high and it is therefore possible to create products at a lower unit cost. Is this TRUE?

A) no- creating products in low volumes often leads to a higher unit cost
B) yes- staff gain specialities when there is less products to create
C) yes- when producing low volumes of a product, cost savings can be transferred to the customer
D) no- the volume of products created does not impact upon unit costs as these are fixed in advance

4. An Operations Manager is responsible for making many decisions. Which of the following would be a strategic decision made by an Operations Manager?

A) scheduling the production of manufactured goods
B) deciding which inventory to carry
C) creating quality standards
D) deciding how to allocate key raw materials among the functional areas

5. Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 2?

A) quality function deployment
B) kansei engineering
C) quality circle
D) statistical process control

Solutions: