Cisco 500-442 Exam Syllabus Topics:
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Cisco Administering Cisco Contact Center Enterprise Sample Questions:
When is the IVR leg established in a CCE Call Flow?
- A. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
- B. when CVP establishes an HTTP link with the VXML Server
- C. when the Ingress Gateway delivers a SIP invite message to the CVP server
- D. when CVP establishes an HTTP link with the Media Server
Correct Answer: A 🗳️
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What are two possible Outbound Dialing Modes?
- A. Progression Mode
- B. Predictive Mode
- C. Direct Predictive Mode
- D. Accept Mode
- E. Preview Mode
Correct Answer: B,E 🗳️
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Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
- A. Agents
- B. Deleted Objects
- C. Dialed Numbers
- D. Routing Scripts
- E. Administrative Scripts
Correct Answer: A,D 🗳️
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Where should the RONA setting be positioned the highest?
- A. on the desk setting on UCCE
- B. on CVP OPS console
- C. on the script in UCCE
- D. on the phone in CUCM
Correct Answer: B 🗳️
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How many Workflows are supported by Finesse?
- A. up to 200 Workflows with 20 per Team
- B. up to 20 Workflows with 5 per Team
- C. up to 100 Workflows with 20 per Team
- D. up to 100 Workflows with 5 per Team
Correct Answer: C 🗳️
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