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Cisco 820-421 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Create Business Case | - Executive summary creation - Identify costs, risks and benefits |
| Define Architecture Concepts | - Use of reference models - Difference between current and future state business capabilities |
| Create Business Design and Deliver Solution Recommendations | - Map solutions to capabilities - Draft recommendations and present to stakeholders |
| Capture Requirements | - Establish credibility and stakeholder analysis - Conduct discovery meetings and document findings |
| Prepare for Requirements Gathering | - Review customer records and published information - Capture insight from existing relationships - Identify expectations and knowledge gaps |
| Refine Business Needs & Perform Business Transformation Analysis | - Identify business scenarios and pain points - Perform gap and value chain analyses |
Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:
What two factors could influence the duration of a transition? (Choose two.)
- A. Budget cycle and funding
- B. Availability of IT resources for backup and recovery
- C. The # days it takes to deliver a proposal for a briefing on advanced technology
- D. Capability complexity
Correct Answer: A,D 🗳️
What should you do in identifying solutions that fulfill the capability needs of the customer?
- A. Place the most attention on new ideas or needs which have recently come up in project brainstorming sessions.
- B. First, look at the features available and then identify whether these exist in an available solution.
- C. Include only those offerings which the customer has requested information on in the past.
- D. First, identify the relevant Cisco architectures and potential solutions. Next, move on to features.
Correct Answer: D 🗳️
Which individual is recommended as the author for a business case introduction?
- A. The System Engineer most familiar with the customer's infrastructure and technical environment
- B. A project team individual with insight into the overall solution, financials and customer's current situation
- C. The Account Manager, with support from the customer's IT organization
- D. The customer finance executive
Correct Answer: B 🗳️
Which tool should you use to identify the benefits from possible solutions?
- A. Root cause analysis
- B. Stakeholder map
- C. Business Motivation Model
- D. Cause and effect benefit model
Correct Answer: D 🗳️
Which two reflect buy-in to an implementation approach? (Choose two.)
- A. Agreement on basics of solutions
- B. Customer commitment to move forward
- C. Selections identified for configuring components
- D. The company was able to retire old equipment earlier than expected.
Correct Answer: A,B 🗳️
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