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Cisco 642-263 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Cisco Unity Connection Architecture and Components | - Describe Cisco Unity Connection architecture - Identify major Cisco Unity Connection components and features |
| User and Call Management | - Configure users, templates, and class of service - Configure call handlers and routing rules |
| Administration, Maintenance, and Troubleshooting | - Perform backup and restore operations - Monitor system performance and troubleshoot issues |
| Installation and Initial Configuration | - Install and configure Cisco Unity Connection - Configure system settings and integrations |
| Integration with Cisco Unified Communications Manager | - Configure phone system integrations - Configure Cisco Unity Connection integration with CUCM |
| Messaging and Voice Mail Features | - Configure voice messaging features - Manage message storage and delivery options |
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