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Cisco 642-770 Exam Syllabus Topics:

Cisco Operational Foundations for Cisco Service Provider Core Networks Sample Questions:

1. According to Cisco leading practices, which four benefits can be realized from a reactive review of trouble tickets? (Choose four.)

A) identification of a bug in a specific release of software
B) identification of opportunities for improvement in the change management process
C) justification for budget to add headcount so this task can be performed proactively
D) identification of recurring issues that may indicate a problem
E) identification of a skills deficit or training need for one or more members of the staff
F) identification of a problem in a particular hardware platform or line card
G) identification of excessive complaints from particular groups or individuals

2. How would you identify and assign change risk?

A) by reviewing severity and probability
B) by reviewing severity and impact
C) by reviewing impact and probability
D) by reviewing impact and priority

3. While troubleshooting network issues, which of these can a ping test be used to determine?

A) network jitter
B) whether a device can communicate with another device over the network
C) network routes
D) the network path that packets take as they are forwarded in the network
E) connection timing

4. On the CRS-1, which two packages exist only on the RP but not on the MSC or line card? (Choose two.)

A) forwarding
B) base
C) admin
D) routing
E) line card
F) mbi

5. Which two opportunities for improvement are realized by trending the metrics for the total number of trouble tickets by severity per period (total and by support queue)? (Choose two.)

A) collection of information relating to the incidents for higher-tier analysis
B) identifying the rate of change
C) better incident resource allocation
D) understanding the effects of the incident management process improvements

Solutions: