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EXIN ITSM18F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Lifecycle and Processes | - Service design, transition, and delivery - Service operation and support processes |
| Topic 2: Relationship and Supplier Management | - Customer relationship management - Supplier management processes |
| Topic 3: IT Service Management System (SMS) | - Service management system requirements - ISO/IEC 20000 structure and purpose |
| Topic 4: Service Management Controls | - Configuration and change management basics - Information security in service management |
| Topic 5: Continual Improvement | - PDCA cycle in service management - Performance measurement and reporting |
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