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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which data point is commonly found in a Visitor Activity Report?
Response:

A) Number of agent escalations
B) Total billing units
C) Real-time agent count
D) Visitor session ID

2. Which tool within Genesys Cloud provides access to Predictive Routing performance metrics?
Response:

A) Workforce Management
B) Queue Performance Dashboard
C) Analytics API
D) Interaction Details View

3. Which two components are evaluated in the Queue Impact View?
(Choose two)
Response:

A) Uplift score for selected KPIs
B) Queue size forecast
C) Cost per conversation
D) Routing method comparison

4. Genesys Cloud manages customer journeys using separate platforms for Digital and Voice channels.
(True/False)
Response:

A) False
B) True

5. The Journey Panel includes visual icons that represent different visitor events such as page views, engagements, and outcomes.
(True/False)
Response:

A) False
B) True

Solutions: