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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which tool is recommended to find the right HP Care Pack Service for a specific product and check its
availability within a certain country?

A) HP Care Pack Central
B) HP Support Center
C) HP Attach Widget
D) HP MySalesGuide

2. A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?

A) Hardware Refresh
B) Purchasing an extended warranty
C) Upgrading with HP Contract
D) HP Post-Warranty Care Pack

3. Which HP PPS Service is paid as an up-front cost at the time of the purchase?

A) HP Priority Services
B) HP Care Pack Services
C) HP Standard Contractual Services
D) HP Custom Contractual Services

4. Which statements help you discover needs of HP Contractual Services? (Select three.)

A) Would the customer benefit from an up-front payment?
B) Does the customer environment contain multi-vendor equipment to support?
C) Is there an RFP for services?
D) Is it to cover new equipment?
E) Would the customer fleet support solution benefit from onsite engineers?
F) Does the customer need to have one service agreement per serial number?

5. Which type of HP service sends a trained technician to the customer business for hardware repair?

A) Onsite repair
B) Offsite repair, pick and return change
C) Accidental damage protection
D) Offsite repair, offsite return

Solutions: