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HP HP2-H08 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Diagnostics | 30% | - Operating system and software related problems - HP diagnostic tools and utilities - Hardware error codes and LED indicators - Power-on and POST issues |
| Topic 2: Maintenance, Safety, and Warranty | 10% | - Firmware updates and system maintenance - ESD safety procedures - Warranty validation and service policies |
| Topic 3: Hardware Installation and Replacement | 25% | - Upgrading graphics, power supplies, and peripherals - Disassembly and reassembly procedures - Replacing system boards, processors, memory, and storage |
| Topic 4: Networking and Connectivity | 15% | - Network troubleshooting - Wired and wireless network configuration - Bluetooth and peripheral connectivity |
| Topic 5: Product Overview and Architecture | 20% | - BIOS and UEFI configuration - HP Desktop, Workstation, and Notebook families - System components and architecture |
HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:
Question 1
Which technology does the monitor need to support to play a Blu-ray movie through a DVI connection?
A. DVI-D
B. HDCP
C. DVI-I
D. VGA
Question 2
Which options are available as HP notebook security features? (Select two.)
A. data encryption
B. Trusted Platform Module (TPM)
C. motion sensor
D. processor change alert
E. integrated alarm
Question 3
For what purpose is the command Repset.exe:/cpqsetup.txt used?
A. to delete a previous BIOS configuration
B. to erase aDriveLock password at the BIOS level
C. to load a saved BIOS configuration
D. to restore factory settings
Question 4
A customer reports that the power supply in an HP desktop has had repeated failures. Although it has been replaced several times, the power supply continues to fail.
What is the first step you should take to identify the root cause?
A. Replace the complete desktop.
B. Recommend a power audit of the facility.
C. Replace the system board and the power supply.
D. Upgrade the power supply to one with greater capacity.
Question 5
What should you do before installing a replacement part in an HP workstation?
A. Format thedrive.
B. Confirm the warranty.
C. Reload theoperating system.
D. Validate the issue.
Solutions:
| Question 1 Answer: B | Question 2 Answer: A,B | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: D |
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