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IBM 000-586 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Migrating a Solution to Production | 9% | - Production environment configuration - CMAC and FileNet Deployment Manager usage - Migration requirements and steps |
| Deploying and Testing a Case Solution | 8% | - Solution templates and packaging - Deployment structure and limitations - Testing and validation procedures |
| Business Analytics and Metrics | 9% | - Cognos Real-time Monitoring integration - Case Analyzer and Case Monitor - Reporting and performance metrics |
| Extending a Case Management Solution | 14% | - ILOG JRules and business rules integration - FileNet P8 and BPM extension capabilities - REST APIs and custom application development - Custom widgets and eForms integration |
| Planning, Architecture, Installation and Configuration | 21% | - Minimum installation and system requirements - Development vs production environment differences - Integrated products and licensing model - Solution applicability and use cases - IBM Case Manager architecture overview - Project areas and add-on software |
| Designing a Case Solution | 39% | - Custom business space pages - Case Builder and solution artifacts - Security model and access control - Case Manager object model - Bundled components and integration scenarios - Case Client and space templates - Case tasks, process fragments and workflows |
IBM Case Manager V5.1 Sample Questions:
A production environment is locked down, giving permission to create or modify spaces only to administrator users. What Business Space setting is used to determine who is an administrator user?
- A. Solution Administrator setting.
- B. Administrative User Group.
- C. com.ibm.mashups.adminGroupName.
- D. The owner of the individual pages are the administrators.
Correct Answer: C 🗳️
What component of the Case Client interface can be used to insert a custom company logo?
- A. Case Toolbar
- B. Theme
- C. Custom Step Processor
- D. Case Page
Correct Answer: B 🗳️
How is a case instance represented in Content Engine?
- A. A custom object filed by year, month, date, and time.
- B. A folder object filed in a case type folder.
- C. A folder object filed by year, month, date, and time.
- D. A custom object filed in a case type folder.
Correct Answer: C 🗳️
What widget is used to display an IBM Form instead of the Case Data Widget in the Case page space?
- A. Add Case Form Page
- B. Case Details widget
- C. Case Form widget
- D. Form Data widget
Correct Answer: C 🗳️
Which statement about the difference between a task and a process workflow is true?
- A. A task is a more specialized and focused process; a process encompasses the entire work stream.
- B. A task is part of a set that have to be executed in a certain order; a process allows for process fragmentation.
- C. A task can be started by a number of ways; a process can only be started from a document being added to the system.
- D. A task is always started from a document being added to the system; a process can be started by a number of ways.
Correct Answer: A 🗳️
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