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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?

A) It identifies the most important key business units using the IT asset and service management solution.
B) It provides an overview of the key business units which helps identify the unit managers to interview.
C) It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
D) It identifies the key business units and teams supporting IT asset and service management processes.

2. Which statement is true about Key Performance Indicators (KPIs)?

A) KPIs must be specific, measurable, achievable, realistic, and timely (SMART).
B) KPIs should always be measured by percentage.
C) KPIs always have to be adjusted to match the customer's actual status.
D) KPIs are defined according to the IT customer requirements.

3. A customer wants to know about and manage the impact of changes to an individual server in their infrastructure. Which two products combined can provide the required functionality? (Choose two.)

A) IBM Tivoli Asset Discovery for Distributed
B) IBM Tivoli Application Dependency Discovery Manager
C) IBM SmartCloud Control Desk
D) IBM Tivoli Endpoint Manager
E) IBM Composite Application Manager

4. A service provider company is managing 5,000 servers in their customers' environments. Their customers' 20 networks are isolated from each other but accessible through a firewall from the management network where IBM Tivoli Application Dependency Discovery Manager (TADDM) Storage Server resides. What would be the best TADDM architecture for this scenario?

A) TADDM Synchronization Deployment
B) TADDM Domain Deployment
C) TADDM Storage Deployment
D) TADDM Streaming Deployment

5. The solution design architecture is missing integration to the customer's ERP system. There is a requirement to periodically migrate and transform the customer relationship management data. Which component provides this integration?

A) Migration Manager
B) IBM Tivoli Directory Integrator
C) Integration Framework
D) IBM Tivoli Integration Director

Solutions: