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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. What is the total time aOneTeam Severity 3 Problem Management Record (PMR) should be worked before passing to the BackEnd?

A) 1 hour
B) 5 business days
C) 3 business days
D) 4 hours

2. Which one of the following is not a service of the IBM Passport Advantage offering?

A) software download and licensing
B) 24x7 support on all Problem Management Records (PMRs)
C) product updates
D) software maintenance and support

3. The L1 support professional received a secondary Problem Management Record (PMR) and needs to requeue this secondary PMR to the primary PMR location. Which function does the L1 support professional use to locate the primary PMR using CallCenter?

A) List Queues
B) List Primary
C) List Calls
D) ListPMRs

4. A customer has phoned in and asked for the Severity of their Problem Management Record (PMR) to be changed, because it is now severely impacting their business. According to the Software Support Handbook, to what Severity should the L1 support professional change the PMR?

A) 4
B) 3
C) 1
D) 2

5. Which of the required fields in a Design Change Request (DCR) has the most influence on the decision whether a requested functionality will be added to a product?

A) Requested Completion Date
B) Description
C) Priority
D) IBM business justification

Solutions: