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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Problem Resolution | - Diagnosing and resolving storage issues - Use of diagnostic utilities |
| Installation and Configuration | - Enterprise storage systems setup - Network connectivity and SAN configuration |
| Data Protection Technologies | - Data protection solutions - Backup and recovery concepts |
| Storage Virtualization and Management | - IBM Spectrum Virtualize/similar technologies - Storage management tools (e.g., Spectrum Control) |
| Performance Optimization | - Performance analysis tools - Tuning storage performance |
IBM Enterprise Storage Technical Support Sample Questions:
A customer is looking to improve performance in its storage environment. The customer is considering adding SSD drives or a FlashSystem product to the environment.
Which IBM tool will help the customer understand the benefit in performance of these different technologies?
- A. Storage Tier Advisor Tool
- B. Disk Magic
- C. Capacity Magic
- D. TPC
Correct Answer: B 🗳️
A customer is having difficulty with managing the heterogeneous storage infrastructure and tracking the performance of SAN-attached devices.
Which IBM product will resolve the customer's immediate concern?
- A. IBM Spectrum Control
- B. IBM Spectrum Virtualize
- C. IBM Director
- D. Fabric Manager
Correct Answer: C 🗳️
Which storage solution should you propose to a customer with a large VMware environment and one IBM System z?
- A. DS88870
- B. XIV
- C. Storwize V7000 Unified
- D. SONAS
Correct Answer: C 🗳️
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A customer has installed IBM Spectrum Control and its components.
Which IBM software product provides the core capabilities to manage the underlying hardware?
- A. SmartCloud Orchestrator
- B. Tivoli Storage Productivity Center
- C. OpenStack
- D. Tivoli Flashcopy Manager
Correct Answer: A 🗳️
A solution architect has determined the amount of spindles needed to satisfy performance and RAID level requirements for a DS8870.
Which tool provides information on the number of spare drives included in the system?
- A. STAT
- B. eConfig
- C. Disk Magic
- D. Capacity Magic
Correct Answer: C 🗳️
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