Exam Code: ITIL-DSV
Exam Name: ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)
Certification Provider: ITIL
Corresponding Certification: ITIL 4 Managing Professional
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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV): ITIL-DSV Exam

"ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)", also known as ITIL-DSV exam, is a ITIL Certification. With the complete collection of questions and answers, UpdateDumps has assembled to take you through 82 Q&As to your ITIL-DSV Exam preparation. In the ITIL-DSV exam resources, you will cover every field and category in ITIL 4 Managing Professional Certification helping to ready you for your successful ITIL Certification.

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  • No. of Questions: 82 Questions & Answers
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  • Updated on: Sep 11, 2026
  • No. of Questions: 82 Questions & Answers

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  • Updated on: Sep 11, 2026
  • No. of Questions: 82 Questions & Answers

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ITIL ITIL-DSV Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.
Topic 2
  • Service Level Management: This module equips IT service managers and service level managers with the skills to establish, monitor, and report on service levels to ensure they meet stakeholder requirements and agreements.
Topic 3
  • Customer Experience Management: In this module, IT service managers and customer experience professionals will gain a deeper insight into the principles of creating and sustaining a positive customer experience. It focuses on strategies to ensure that services are designed and delivered with the customer as the central focus, thereby enhancing overall satisfaction.
Topic 4
  • Customer Journey Mapping: This module provides customer experience professionals and service designers with the tools to map the customer journey. It involves identifying critical touchpoints, pinpointing pain points, and discovering opportunities for enhancing the customer experience, leading to improved service outcomes.
Topic 5
  • Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-drive-stakeholder-value-2812

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