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Microsoft MB2-186 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Service | - Service management features
|
| Topic 2: Reporting and Data Management | - Data handling
|
| Topic 3: Customization and Configuration | - System customization
|
| Topic 4: Microsoft Dynamics CRM Overview | - CRM concepts and architecture
|
| Topic 5: Security and Administration | - Security model
|
| Topic 6: Sales Management | - Sales processes
|
| Topic 7: Marketing | - Campaign management
|
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