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Microsoft MB2-422 Exam Syllabus Topics:

SectionObjectives
Topic 1: Microsoft CRM Architecture Overview- CRM platform components and structure
  • 1. System architecture and layers
    • 2. Core CRM entities and relationships
      Topic 2: Security and Data Management- Security model
      • 1. Record-level security
        • 2. Roles and privileges
          - Data management
          • 1. Import/export data
            • 2. Data integrity and relationships
              Topic 3: Customization Fundamentals- Entity customization
              • 1. Creating and modifying entities
                • 2. Attributes and field types
                  - Form customization
                  • 1. Form layout design
                    • 2. Form events and scripts
                      Topic 4: Business Logic and Automation- Workflows and processes
                      • 1. Workflow creation and management
                        • 2. Automated business rules

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