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Microsoft MB7-231 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Interaction and Task Management | - Record customer interactions - Manage tasks and activities |
| Sales and Opportunity Management | - Manage sales opportunities - Track quotes and follow-ups |
| Campaign Management | - Target customer segments - Create and execute marketing campaigns |
| Contact Management | - Manage interaction logging and history - Create and maintain contacts |
| Relationship Management Setup | - Set up marketing and segmentation structures - Configure relationship management parameters |
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