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Nortel 920-197 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation and Initial Configuration | - Basic system programming and network configuration - Hardware setup and system initialization |
| System Overview | - Release differences between BCM50 Rls.2.0 and BCM200/400 Rls.4.0 - BCM architecture and components overview |
| Telephony Features and System Programming | - Voicemail, auto-attendant, and feature setup - User extensions and call routing configuration |
| Maintenance and Troubleshooting | - System monitoring and diagnostics - Fault isolation and troubleshooting procedures |
| Backup and Upgrade Procedures | - Software upgrade and patch management - Configuration backup and restore |
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