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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integrations and Extensions | - Integration capabilities
|
| Topic 2: Knowledge Management | - Knowledge articles
|
| Topic 3: Field Service and Dispatch | - Field service operations
|
| Topic 4: Service Request Management | - Customer interaction handling
|
| Topic 5: Oracle Fusion Service Overview | - Service Configuration Basics
|
| Topic 6: Reporting and Analytics | - Service analytics
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Which two keyboard shortcuts can be modified?
- A. Cancel
- B. Save and Close
- C. Create Service Request
- D. OK
- E. Save and Continue
Correct Answer: C,D 🗳️
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.
- A. The Starts When criteria of the milestones is not True.
- B. Entitlement rules are not valid for the service request.
- C. The scheduled process has not been set up.
- D. No default coverages are set up.
Correct Answer: A,C,D 🗳️
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?
- A. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
- B. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
- C. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
- D. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
Correct Answer: D 🗳️
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?
- A. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
- B. Adjust the inbound message filters.
- C. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
- D. Adjust permissions on all customer's profiles.
Correct Answer: C 🗳️
What is the main function of the Data Security Policies?
- A. defines the data a particular user can see and/or modify
- B. defines the actions a particular user can do
- C. defines the privileges and roles a particular user can have
- D. defines the views or functionalities the user can access
- E. defines the views the application can access
Correct Answer: D 🗳️
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