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Oracle Utilities Customer Cloud Service 2019 Implementation Essentials
Exam Preparation
Questions in the exam are based on official training material provided by Oracle over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, candidates should complete the following training courses before appearing for the certification exam.
Candidates should complete the below-mentioned pieces of training for the proper understanding of content and topics. On successful completion of the training, the candidate will get the exam voucher for the certification exam.
There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from the ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner.
Candidates who want to build a solid foundation in all exam topics and related technologies usually combine video lectures with study guides to reap the benefits of both but there is one crucial preparation tool as often overlooked by most candidates the practice exams.
Practice exams are built to make students comfortable with the real exam environment. Statistics have shown that most students fail not due to that preparation but due to exam anxiety the fear of the unknown. It is recommended to prepare notes and practice 1z0-996 Exam exam dumps.
Questions in the certification examination are based on the real-world scenarios and cater to the real-time problems implementation difficulties, hence along with all the training material and tutorial it is of utmost importance for the candidate to possess practical knowledge and experience of working in the field of Oracle Utilities Customer Cloud Technology.
Aim of the Certificate Exam
The certification exam is designed to help the candidate excel and command his future progression. It is designed to
- Differentiate individual in a crowded job market
- Empower individuals to execute tasks with confidence and skill
- Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
Printable format of the PDF version
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Topics to Cover
Oracle 1z0-996 certification exam is based on the learnings, key topics, and activities encountered during oracle pieces of training and implementations.
Following are the major topics along with the sub-skills, a candidate should cover while preparing for the examination. These topics will give the candidates a clear view of which topics and skills inclusive, one should focus on for the certification.
Note: The list and details are not an all-inclusive content list. Oracle reserves the right to change and update the content (topics and sub-skills) at any point in time.
Measurements Explain differences between initial measurements, final measurements, and usage Explain the high level process of loading measurements to calculating usage Explain derived values and their association with the final measurements Configure new derive value algorithm Explain different types of IMDs and differences between them Explain IMD exception statuses and Automatic Retry functionality
Customer Information Manage and Maintain Customer information based on the need and requirement
VEE Explain the difference between critical validations, validation rules, and their executions Explain the concept of VEE process Ability to configure VEE groups containing base package VEE rules Ability to apply VEE group to device or device types Ability to configure eligibility criteria and criteria field value retrieval algorithms Explain categories of IMD exceptions
Rates Manage and Apply Rates for individual commodities and customer Apply Proration Apply Bill Factors
Financial Transactions Manage and Maintain Financial transactions
FieldWork and Service Order Management Explain Service Order Activity Explain Service Order Children Activities
Service Points and Install Events Explain the concept of the install event Describe the relationship between devices and service points
Usage Explain usage calculation process Explain usage transactions and usage subscriptions Use Get Scalar Details usage rule and retrieve scalar measurements for scalar internal measuring components
Operational Device Management Explain assets and components Explain specifications and asset relationship
Devices and Measuring Concepts Explain the measuring component and its structures Explain the relationship between devices and measuring components Explain different types of measuring components Ability to Configure device types Ability to Configure measuring component types Ability to Configure device config type Ability to associate measuring component to the device
Adjustments Ability to configure and manage payment adjustments
Payments Manage and Maintain Payments Manage Overpayment and Payment Distribution
Usage Subscription Explain usage subscriptions Explain relationships between measuring components, service points, and usage subscriptions Set up and design admin data required to configure a usage subscription
Monitor Overdue Debts Ability to Configure and Manage Credit & Collections Manage Payment Arrangements and Pay Plans
Billing Maintain and Manage Bill Segments Complete Bills
The candidate needs to go through and be proficient in every topic.
Oracle 1Z0-996 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Fieldwork and Service Order Management | 15% | - Service Order orchestrator and child activities - Configure and manage service order workflows |
| Topic 2: Usage and Usage Subscriptions | 15% | - Usage transactions and usage subscriptions - Usage calculation process - Configure and manage usage subscriptions |
| Topic 3: Devices, Measuring Components and Service Points | 20% | - Relationships between devices, measuring components, and service points - Install events and lifecycle management - Concepts of measuring components, devices, and service points - Configure device types, measuring component types, and device configurations |
| Topic 4: Measurements, VEE and IMD Processing | 20% | - Types of Initial Measurement Data (IMD) - IMD statuses, exceptions and automatic retry - Derived values and measurement processing - Validation, Estimation and Editing (VEE) rules and exceptions |
| Topic 5: Financials, Billing and Payments | 15% | - Billing process, bill segments and rates - Manage financial transactions and adjustments - Payments, overpayments and payment distribution - Credit, collections and overdue processes |
| Topic 6: Customer Information Management | 15% | - Maintain and manage customer accounts and profiles |
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