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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which three events are available with the JavaScript API?

A) enclose ()
B) onbeforesave ()
C) onrefresh()
D) ondataupdated()
E) aftersave()
F) onsaveclose ()

2. Which three statements are true about add-ins?

A) They always run locally to access local data.
B) They are the visual areas of Oracle Service Cloud Agent Desktop.
C) They can be designed to create visual components and not perform any integrations.
D) They can be added to the Custom Portal area of Oracle Service Cloud.
E) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
F) They always run locally on the machines on which the desktop application runs.

3. What would you use for repetitive text with a single point of maintenance for any changes to the text?

A) Variable
B) Merge field
C) Custom object field
D) Custom field

4. Which four types are used by incidents queues?

A) Advanced Routing
B) Round Robin (All)
C) Standard
D) LIFO
E) Round Robin (Logged In)
F) FIFO
G) Quick

5. Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

A) The agents are not able to get to the pages where they can end the script.
B) The script beginning and ending buttons are not enabled for the script pages.
C) No exit or finished event is being triggered on the script pages.
D) No return events are listed in the incident workflow for the script to use.

Solutions: