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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

Question 1

A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)

A. It can request translations of articles.
B. It can change views of articles.
C. It cannot change product/category of articles.
D. It can publish and un-publish articles.
E. It cannot delete articlesfrom the Content Type.
F. It cannot change the owner of articles.

Question 2

Which two report columns aredisplayed in Oracle Knowledge Advanced? (Choose two.)

A. Rating
B. Answer ID
C. Description
D. Summary
E. Author

Question 3

What does the response requirement in an SLA specify?

A. individual time limits for the initial response time and subsequent resolution asper the business hours.
B. the overall maximum time limit for the initial response and resolution for each incident.
C. initial response time limit to all customer inquiries within one business day.
D. the maximum number of days allowed for the resolution of an incident as per the business hours.

Question 4

Which two statements are true about replacement tokens? (Choose two.)

A. They enable re-use of existing content of any data type in variables.
B. They enable management of standardized content from a singleresource.
C. They enable creation and storage of complex content consisting of integrated text and images multiple times.
D. They enable re-use of content in a standardized form.

Question 5

Which two statements are true about workflows in Knowledge Advanced? (Choose two.)

A. Once a user rejects the article, the system automatically deletes the article.
B. Once a user rejects the article, it moves to the previous step.
C. A Workflow process can only be used while creating and editing the articles.
D. In Workflow you cannot reassign a task to another user or team.
E. A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.

Solutions: