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Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. You customer has added a new interface and requests that you set up three navigation sets and associate them with three profiles.
You log in with your original credentials and add the navigation sets.
When you edit the profile and select the dropdown for the new navigation set you don't see the navigation sets you just added.
Why can't you see the navigation set that should be displayed?

A) The interface was not installed correctly.
B) You added the navigation set in the wrong interface.
C) You forgot to set the permission in the navigation set for the new interface.
D) The profile doesn't have permission to the new interface.

2. Your customer has asked that all incidents be "scanned" for words that may revolve around product defects and injures so that they can alert their risk management team of any possible product issues or liability. The customer accepts that 100% accuracy is not available, and accepts that they will be false positives and a margin for error.
They have provided you he following words to be "scanned":
-Mouth -Jaw -Cheek -Jowl -Chin
-Oral
-Palate
The customer requires the following:
-Match whole words only
-All valid words must be preceded with a space.
-All valid words must be spelled correctly.
-All words must be directly followed by a meta character in this list:
-, {comma}
-. {period}
-' {single quote}
-" {double quote}
-; {semi colon}
-: {colon}
-{space}
-! {exclamation point}
-? {question mark}
-& {ampersand}
You decide to use a regular expression to search for these words in all incoming emails.
^mouth [ , | . | ' | " | ; | : | | ! | ? | & ] | \ jaw [| , | . | ' | " | : | ! | &] | \ cheek [ , | ' | ; | : | | ! | ? | &] | \
jowl [ , | . | ' | ; | | !| ? | &] | \ chin$ [ , | . | ' | " | ; | | ! | ? | & ] | \ oral [ , | . | ' | " | : | | ? | & ] | \ pallate [
, | . | ' | " | : | | ! | ? | &] | \
Identify the three words that will be correctly matched to this regular expression.

A) Mouth
B) Jowl
C) Chin
D) Palate
E) Oral
F) Cheek
G) Jaw

3. Your customer has asked you to configure profiles for an Oracle RightNow CX Cloud Service
Engine implementation.
Your customer's requirements:
-There will be two queues.
-All incidents will be pulled by the agents.
-Delivery is based on the due date assigned to the incident.
-No agent will be allowed to work on more than five incidents at a time.
Select two configurations needed to accomplish this.

A) Set Pull Quantity to 2
B) Set Pull Policy to First Due
C) Set Pull Policy to Strict priority
D) Set Pull Policy to Manual
E) Set Inbox Limit to 2
F) Set Pull Quantity to 5
G) Set Inbox Limit to 5

4. Within the password configuration settings what does the grace period control?

A) The number of days a notice is sent to the user before his password expires
B) The number of days before a manager is noticed of a locked account
C) The number of days after an account is locked when the user can request an online reset of his password
D) The number of days after a password expires that the user can still log in before the account is locked

5. Your customer would like to have the default search report (Answers - Complex Expression Search Default) on their customer portal page altered with the following requirements.
-They want the New and Update tags to be displayed for only 7 days. -They want to display the Answer's score.
Identify the two options that will enable you to complete the requirements.

A) Unhide the computed score (solved) column.
B) Change the variables for $new and $updated.
C) Update the configuration settings of ANS_NEW_INC_DURATION and ANS_UPD_INC_DURATION.
D) Insert the score (solved count) columns.
E) Delete the exceptions for New and Updated.

Solutions: