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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welcher Teil des Servicelebenszyklus ist für die Koordination und Durchführung der Aktivitäten und Prozesse verantwortlich, die erforderlich sind, um den Geschäftsbenutzern und Kunden Services auf vereinbarten Ebenen bereitzustellen und zu verwalten?

A) Servicebetrieb
B) Kontinuierliche Serviceverbesserung
C) Serviceübergang
D) Service Design

2. Welche Veröffentlichungen enthalten spezifische Anleitungen für Branchen und Organisationstypen, die als bekannt sind?

A) Die ergänzenden ITIL-Leitlinien
B) Die Bücher "Service Support" und "Service Delivery"
C) Pocket Guides
D) Die Bücher zu Service Strategy und Service Transition

3. Welche dieser Aussagen zu Ressourcen und Fähigkeiten ist RICHTIG?

A) Ressourcen und Funktionen sind beide Arten von Service-Assets
B) Funktionen sind Arten von Service-Assets und Ressourcen nicht
C) Ressourcen sind Arten von Service-Assets und Funktionen nicht
D) Weder Funktionen noch Ressourcen sind Arten von Service-Assets

4. Welche der folgenden Optionen sollte dem Service Desk zur Verfügung stehen?
1. Bekannte Fehlerdaten
2. Ändern Sie die Zeitpläne
3. Service Knowledge Management System
4. Die Ausgabe von Überwachungstools

A) nur 2,3 und 4
B) Alle oben genannten
C) nur 1,2 und 4
D) nur 1,2 und 3

5. Einer der fünf Hauptaspekte von Service Design ist das Design der Servicelösungen. Es enthält?

A) Erforderliche und vereinbarte Anforderungen, Ressourcen und Fähigkeiten
B) Nur Anforderungen erforderlich und vereinbart
C) Nur Ressourcen und Funktionen erforderlich
D) Nur Fähigkeiten benötigt und vereinbart

Solutions: