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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 2: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Topic 3: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 4: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 5: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 6: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 7: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 8: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 9: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
SAP Certified - SAP Field Service Management Sample Questions:
1. RISE with SAP Methodology facilitates the transition to the SAP Business Suite by focusing on which areas?
There are two correct answers.
A) Processes
B) Marketing channels
C) Tools
D) Customer service protocols
E) Employee satisfaction
2. Which statements are true with regards to the difference between online and offline reports?
There are three correct answers.
A) Offline reports are generated by the mobile device without needing a data connection to the FSM cloud.
B) The data required for an offline report can be read from either the FSM Cloud or from the FSM mobile app.
C) All data required for an online report is read from the FSM cloud.
D) Online reports are generated in the FSM cloud and returned to the client (mobile or web).
3. What can you do with CoreSQL?
Choose the correct answer.
A) read data records
B) delete data records
C) update data records
D) create data records
4. What is the most common way to create master data in FSM?
Choose the correct answer.
A) Manual creation in the Master Data module
B) By bulk upload with the Data Loader
C) By integration with back-end systems
5. Which are the most commonly used integration platforms for SAP Field Service Management?
There are two correct answers.
A) FSM Cloud Connector by Proaxia
B) SAP Integration Suite / SAP Business Technology Platform
C) SAP FSM Business Rules
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: A,C,D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A,B |
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