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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting & Analytics | 14% | - Standard reports and dashboards - Data export and analysis - Report templates and configuration |
| Mobile Application | 16% | - Offline functionality and data synchronization - Field service mobile app features - Check-in, checkout, and time recording |
| Workforce Management & Dispatching | 16% | - Crowd service and technician management - Resource planning and scheduling - Activity assignment and optimization |
| Service Execution & Completion | 16% | - Service call lifecycle - Effort, material, and expense recording - Forms, reports, and documentation |
| Integration & Extensibility | 14% | - Security and permissions - Smart forms and customizations - Integration with SAP Service Cloud / C/4HANA |
| SAP Field Service Management Fundamentals | 12% | - Navigation and basic administration - Core business processes - Solution overview and architecture |
| Master Data Management | 12% | - Organizational structure configuration - Partners, skills, and service contracts - Equipment, item, and service call setup |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Technicians on mobile can. Choose Three correct answers.
- A. Checkout a service assignment
- B. Decide if their device is geo located or not
- C. Mark a job as 'technically complete
- D. add Skills to an Activity
Correct Answer: A,B,C 🗳️
Which statements are wrong? Choose the correct answer.
- A. One service call in ERP is always matched to only one assignment in the cloud
- B. Activities can belong to more than one service call
- C. Activities can belong to one service call only
- D. One service call in ERP is always matched to more than one assignment in the cloud
Correct Answer: B 🗳️
Which Checklist-elements are available in Coresystems Field Service Solution? Choose Three correct answers.
- A. Formula
- B. Picker
- C. iSignature
- D. Status
- E. File Library
Correct Answer: B,C,D 🗳️
Which tool is recommended by Core systems for presenting your Android and iPhone mobile screen on a desktop computer? Choose the correct answer.
- A. Facetime
- B. Chrome Cast
- C. Mirroring360
- D. AirPlay
- E. ActiveX
Correct Answer: C 🗳️
On what object do you do the mobile checkout process? Choose the correct answer.
- A. an a service call
- B. on an activity of type meeting
- C. on an activity of type assignment
Correct Answer: C 🗳️
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