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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Tools | 23% | - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Design Integration Procedures and related Omnistudio Data Mappers |
| Topic 2: Best Fit Solutioning | 27% | - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices - Map process requirements to OmniStudio capabilities and explain the interaction between them - Create fit/gap analyses between requirements and OmniStudio capabilities |
| Topic 3: OmniScript | 27% | - Explain the basic structure of an OmniScript - Validate developed OmniScript processes to ensure client expectation alignment - Identify business process step requirements and map them to OmniScript Components required to implement them |
| Topic 4: FlexCards | 23% | - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) - Design FlexCards to ensure they meet customer requirements/needs - Explain the capabilities, use cases, and purpose of using FlexCards |
Salesforce Certified Omnistudio Consultant Sample Questions:
Question 1
A Consultant is working on a project that involves using OmniStudio tools to design solutions that meet customer business requirements. The solutions need to be maintainable, scalable, and contribute to long-term customer success. Which OmniStudio tool should the Consultant use to display data and launch actions?
A. DataRaptors
B. OmniScripts
C. FlexCards
D. Integration Procedures
Question 2
A company is designing a new console for contact center agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
- "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
- "Awaiting Closure" cases with case description, last action taken
date, resolution, approval reason for closure, and assigned to fields.
These cases should be highlighted with a grey border.
- "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these requirements?
A. Using three FlexCards
B. Using a single FlexCard with three states
C. Using a single FlexCard with three flyouts
D. Using a single FlexCard with multiple card filters
Question 3
A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases. Which FlexCard feature should the consultant recommend to meet this requirement?
A. Child FlexCards in a parent FlexCard with the Group By property
B. flyout with child FlexCards with conditions to filter by case status
C. A Datatable element with the Group By property
D. States with conditions to filter by case status
Question 4
A business wants to create an OmniScript that allows call center agents to schedule field service appointments with customers. The process needs to retrieve available appointment dates from an external system via a REST A and then display them to the user for selection in a dropdown list.
Once the user selects a date, a confirmation should display with rich text and images. Which three OmniScript elements should be used to meet these requirements? Choose 3 answers
A. Text Area
B. Select
C. Text Block
D. Multi-select
E. HTTP Action
Question 5
A consultant is working with a client who wants to create guided interactions using data from their Salesforce org and external sources. Which Omnistudio tool should the consultant recommend for creating these guided interactions?
A. Omniseripts
B. Flexcards
C. Data Mappers
D. Integration Procedures
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: B,C,E | Question 5 Answer: A |
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